📞 Contact Support – Elite Top Up BD

We’re here to help you — anytime, anywhere. At Elite Top Up BD, your satisfaction is our top priority. Whether you need help placing an order, have questions about a payment, or want to learn more about our services, our dedicated support team is always ready to assist you.

Our support is available 24/7, so you’ll never have to wait long to get help with your Free Fire Diamonds, CODM CP, PUBG UC, or MLBB Diamonds orders.

💬 How to Reach Us

You can contact us through any of the following methods. Choose the one that’s most convenient for you:

📱 Live Chat – Fastest Support

Click the live chat icon on the bottom-right corner of any page. Our team usually responds within a few minutes and can solve most issues right on the spot.

  • 🔁 Best for: Quick questions, order status, or basic troubleshooting.

📧 Email Support

For more detailed inquiries or refund requests, you can email us at:
📩 rakib5fs254@gmail.com

We reply to all emails within 24–48 hours. Please include your Order ID, payment proof, and a detailed description of your issue to help us assist you faster.

📞 Phone & WhatsApp

Prefer talking to a real person? You can also reach us directly by phone or WhatsApp:
📱 +8801924759877

  • 🕐 Support hours: 24/7 (including weekends & holidays)

📦 Order Support & Refund Requests

If you’re contacting us about a specific order, please have the following details ready:

  • ✅ Your Order ID

  • ✅ The Game Name (e.g., Free Fire, CODM, PUBG, MLBB)

  • ✅ The Player ID / UID you used

  • ✅ Date & time of payment

  • ✅ Screenshot of payment confirmation

If your issue is related to a refund, please review our Refund & Return Policy first. Refund requests must be made within 24 hours of the original purchase.

🧑‍💻 Most Common Support Topics

Here’s how we can help you:

  • ⚡ Order Status: Didn’t receive your top-up? Contact us — most orders are delivered within 1–5 minutes.

  • 🪪 Player ID Issues: Need help finding or verifying your UID? We’ll guide you step-by-step.

  • 💳 Payment Help: Confused about bKash, Nagad, or Rocket payments? Our team can walk you through the process.

  • 🔁 Refund Inquiries: If eligible, we’ll investigate and process refunds within 3–7 business days.

  • 📢 Feedback & Suggestions: Have ideas for improvement? We’d love to hear them!

🛡️ Security & Privacy

Your trust means everything to us. All conversations with our support team are handled securely, and your information remains confidential. To learn how we protect your data, please read our Privacy Policy.

📍 Head Office

Elite Top Up BD
Dhaka, Bangladesh
📧 Email: rakib5fs254@gmail.com
📱 Phone: +8801924759877
🌐 Website: EliteTopUp.xyz

📌 Final Note

We aim to respond as quickly as possible to every support request. Before contacting us, you can also visit our Frequently Asked Questions (FAQ) page — many common issues are answered there instantly.

Thank you for choosing Elite Top Up BD – your trusted partner for safe, secure, and instant top-ups of Free Fire Diamonds, CODM CP, PUBG UC, and MLBB Diamonds in Bangladesh.