🔁 Refund & Return Policy – Elite Top Up BD
Welcome to Elite Top Up BD – Bangladesh’s most trusted platform for digital game currency. Before placing an order on our website, please carefully read this Refund & Return Policy. By using our services, you agree to the terms described here as well as our Privacy Policy and Terms & Conditions.
If you are new to our platform, we recommend visiting the About Us page to learn more about who we are and how we provide safe and reliable gaming services.
🧾 1. Nature of Our Products – No Physical Returns
At Elite Top Up BD, all products (like Free Fire Diamonds, Call of Duty Mobile CP, PUBG UC, and MLBB Diamonds) are digital goods. Since digital products are delivered directly to your game account, they cannot be returned or exchanged like physical items.
We strongly encourage checking our How to Order guide before purchasing to avoid mistakes.
💳 2. Refund Policy – When a Refund Is Possible
Refunds are generally not available once an order is delivered. However, exceptions may apply in these cases:
✅ Payment was deducted but the top-up was not delivered within 24 hours.
✅ A technical error on our side prevented successful delivery.
✅ The delivered amount is significantly different from what you ordered.
If you experience any of the above, please contact our Customer Support within 24 hours. Once verified, refunds will be processed to the same payment method (e.g., bKash, Nagad, or Rocket) within 3–7 business days.
🚫 3. Non-Refundable Situations
We cannot issue refunds in the following situations:
❌ You entered an incorrect Player ID or game details.
❌ You selected the wrong package or changed your mind after order completion.
❌ The top-up was successfully delivered but is no longer needed.
❌ Server-related issues caused by the game itself or third parties.
Please read our Terms & Conditions for more details about user responsibilities.
🛑 4. Responsibility for Correct Information
It is your responsibility to provide accurate information when placing an order. If a top-up is delivered to the wrong account due to incorrect details, Elite Top Up BD cannot reverse, cancel, or refund that order.
Before proceeding, check our Step-by-Step Guide to ensure you’re entering the correct Player ID and account details.
🕒 5. Order Cancellation
Once an order has been processed, it cannot be cancelled. If you wish to cancel an order before payment, please contact our Support Team immediately.
📩 6. How to Request a Refund
If you believe you are eligible for a refund, follow these steps:
📧 Visit our Contact Page and submit a refund request within 24 hours.
📜 Include your order ID, payment proof, and a brief description of the issue.
🧪 Our team will investigate the matter and respond within 24–48 hours.
💵 Eligible refunds will be processed within 3–7 working days.
For more information about how we protect your data, read our Privacy Policy.
🛡️ 7. Refund Processing Time
Refund times vary based on the payment method and provider. Typically, you’ll receive your refund within 3–7 business days. If not, please reach out through our Customer Support.
📜 8. Policy Updates
We may update this page periodically to reflect changes in our services or legal requirements. All changes will be posted here. Please review this policy and our Terms & Conditions regularly.
📢 Final Words
By placing an order on Elite Top Up BD, you confirm that you have read, understood, and agreed to this Refund & Return Policy. For a complete overview of how we operate, please visit our About Us, Privacy Policy, and Contact pages.
Thank you for choosing Elite Top Up BD — your trusted source for Free Fire Diamonds, CODM CP, PUBG UC, and MLBB Diamonds in Bangladesh.